KELLY CULLEN

This Privacy Policy describes how Pleasant Wellness, LLC (“Pleasant Wellness,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit https://www.pleasantwellnessmi.com/, submit information through our website or marketing forms, communicate with us, or use services made available through us.

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Our website and marketing systems are primarily used for general contact, lead capture, appointment-related communication, and marketing. Detailed health and medical information required for care or services is collected through our designated practice management platform rather than through our general website marketing forms.

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1. Information We Collect

Depending on how you interact with Pleasant Wellness, we may collect the following categories of information:

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Information You Provide

• Name and contact information, such as your email address, phone number, and mailing address when applicable.

• Information submitted through contact forms, lead forms, resource or lead-magnet forms, appointment requests, surveys, or similar website forms.

• Basic responses you voluntarily provide when inquiring about our services or requesting information.

• Appointment information, such as the service requested, preferred appointment details, and information needed to coordinate a consultation.

• Communication and marketing preferences, including email or SMS consent and opt-out preferences.

• Information you voluntarily provide when communicating with us by email, telephone, text message, or other communication channels.
   

Health and Medical Information

Pleasant Wellness may need health or medical information in connection with providing services. Detailed health information, including medical history, symptoms, medications, diagnoses, laboratory information, or similar clinical information, is intended to be collected through our designated practice management platform, such as Practice Better, rather than through our general website marketing forms or CRM.

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Please avoid submitting detailed medical or sensitive health information through general website contact forms, marketing forms, email marketing forms, or text messages unless specifically instructed to do so through an appropriate secure process.

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Information Collected Automatically

When you use our website, certain information may be collected automatically, including your IP address, browser type and version, device information, pages visited, date and time of visits, time spent on pages, referring pages, and other diagnostic or usage data.

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2. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve the visitor experience, measure marketing performance, and support website functionality. Some cookies are necessary for the website to function, while others may support analytics or marketing.

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Where required by applicable law, non-essential cookies will be used only with the appropriate consent. You may also manage cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

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3. How We Use Personal Information

We may use the information we collect to:

• Respond to inquiries and requests.

• Provide requested resources, information, or educational materials.

• Schedule, coordinate, and communicate about consultations or other services.

• Provide and administer services you request from Pleasant Wellness.

• Manage leads and customer relationships through our customer relationship management and communication systems.

• Send service-related, appointment-related, administrative, or customer-support communications.

• Send educational, marketing, or promotional emails and text messages where permitted by law and, where required, with your consent.

• Personalize and improve our website, services, communications, and marketing.

• Measure website traffic, engagement, and the effectiveness of marketing campaigns.

• Maintain security, prevent misuse or fraud, troubleshoot technical issues, and protect our legal rights.

• Comply with applicable legal and regulatory obligations.
   

4. Consultations and Services

Pleasant Wellness provides wellness-related services that may include consultations conducted by telephone, in person, or by video conference, including Zoom, as well as related coaching or wellness services. Information collected for scheduling, payment, service administration, or communication may be processed by third-party platforms used to provide these functions.
 

5. Email and Marketing Communications

If you request information, download a resource, submit a marketing form, inquire about services, or otherwise provide your contact information, we may use that information to deliver the requested content and communicate with you. Where permitted by applicable law, we may also send educational or promotional communications. Where consent is required, we will send such communications only after obtaining the required consent.
 

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us. Unsubscribing from marketing communications does not necessarily prevent us from sending non-marketing communications that are necessary to respond to a request, administer a service, or manage an existing relationship.
 

6. Text Messages and SMS Privacy

You may have the option to consent to receive text messages from Pleasant Wellness. If you opt in, we may collect your phone number, the date and method of consent, and information necessary to manage and deliver text communications.

Mobile information, including phone numbers and SMS consent records, will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers solely as necessary to provide messaging services and operate our communications systems.
 

Consent to receive text messages is not a condition of purchasing or using our services. Depending on what you consent to receive, messages may include appointment or service communications, customer care messages, reminders, informational updates, or marketing and promotional communications.
 

Reply STOP to opt out of text messages. Reply HELP for support. Message and data rates may apply. Message frequency may vary. Carriers are not liable for delayed or undelivered messages.
 

7. Affiliate Links and Third-Party Products

Pleasant Wellness may recommend or provide links to supplements, wellness products, books, services, or other products offered by third-party companies. Some of these links may be affiliate or referral links. Pleasant Wellness may receive a commission or other compensation when you make a qualifying purchase through certain links, at no additional cost to you.

Pleasant Wellness does not directly process, fulfill, ship, or control purchases made through these third-party websites. A purchase made after following an affiliate or referral link is a transaction between you and the applicable third-party merchant or provider. Those third parties may collect information from you under their own privacy policies and terms. We encourage you to review those policies before providing personal information or completing a purchase.
 

8. How We Share Information

We may disclose personal information in the following circumstances:

• Service providers. We may share information with vendors and platforms that help us operate our website, CRM, email and SMS communications, scheduling, payment processing, analytics, video conferencing, practice management, hosting, and other business functions. These providers receive information only as reasonably necessary to perform services for us.

• Legal requirements and protection. We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, property, users, or others.

• Business transactions. Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

• With your consent. We may disclose information for another purpose when you have directed us or consented to the disclosure.
   

We do not sell mobile information or SMS consent data to third parties for marketing or promotional purposes.
 

9. Third-Party Services and Websites

Our website and services may use or link to third-party platforms and websites, including tools used for scheduling, communications, video conferencing, practice management, analytics, payment processing, and affiliate product recommendations. When you interact directly with a third-party service, that provider's privacy policy and terms may apply.

We are not responsible for the privacy practices, content, security, or availability of websites or services that we do not operate.
 

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage leads and communications, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect or enforce our rights.
 

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and the systems in which it is maintained. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to legal, technical, backup, and record keeping requirements.
 

11. Data Transfers

Our service providers may process or store information in locations outside your state, province, or country. Privacy and data protection laws in those locations may differ from those in your jurisdiction. Where applicable law requires safeguards for an international transfer of personal information, we will take reasonable steps to use appropriate safeguards.
 

12. Security

We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
 

13. Your Privacy Choices and Rights

Depending on where you live, applicable law may provide rights regarding your personal information, such as the right to request access, correction, deletion, or information about certain uses or disclosures. You may contact us to submit a privacy request.
 

We may need to verify your identity before completing certain requests, and some information may need to be retained where required or permitted by law.
 

14. Children's Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children under 16 through our general website or marketing activities. If we learn that personal information has been collected from a child in a manner that requires parental consent under applicable law, we will take reasonable steps to delete it or otherwise address the situation.
 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our website and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.
 

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact Pleasant Wellness through our website:

Pleasant Wellness, LLC

Email: kelly@pleasantwellnessmi.com

Phone: 517-518-0560

Website: pleasantwellnessmi.com